Hi,
Since there are no codes, that makes it a bit tougher. A hard shift can be caused by a couple of different things. For example, high line pressure can cause it. However, that should set a code.
Since they told you there are no codes, there is one other component that can be an issue, the transmission fluid temperature sensor. Interestingly, if the sensor is sending a signal (right or wrong) the computer is receiving a signal and doesn't realize something is wrong.
Do this for me, The sensor is in the transmission and requires the pan to be removed. So, contact the shop that did the work and ask them if the sensor was checked. If they say there were no codes for it, ask if they can check if it is sending an accurate signal.
If that is good, then ask if they checked line pressure to make sure there isn't an issue with high pressure.
Let me know what you find.
Joe
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Friday, April 2nd, 2021 AT 9:24 PM