Welcome to 2CarPros.
If the actuator is working, are you sure nothing is disconnected? Also, have you considered returning it to the shop that did the repairs?
As far as the door, you will need to remove the actuator and somehow attach the linkage so it doesn't move. However, don't jam the actuator. In all honesty, I have never been asked to do this, so remove the glove box and then the actuator to see if there is a way to secure the door in the position you want.
I wish I had a better answer, but this one isn't in the books. LOL
Joe
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Wednesday, September 11th, 2019 AT 6:55 PM