Your vehicle should still be under warranty and the video you provided would be useful to help them out. Usually an issue like that a firmware update should solve most problems.
Issue:Â Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns such as: display operation, navigation inoperative, voice recognition, phone connection issues, dropped phone connections, Applink related performance, Travel Link not present or showing incorrect traffic and/or slow system Response. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software.
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Sunday, December 22nd, 2019 AT 5:56 PM