Hi,
Considering the vehicle should have dual climate control, that would mean both actuators (left and right) failed. Did this happen all at once?
What I'm going to recommend is to remove the one on the driver's side and see if there is any movement in the motor. Here are the directions for removal. The attached pic correlates with the direction
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2015 Ford Fusion FWD L4-2.5L
Driver Side Temperature Door Actuator
Vehicle Heating and Air Conditioning Air Door Actuator / Motor Service and Repair Removal and Replacement Driver Side Temperature Door Actuator
DRIVER SIDE TEMPERATURE DOOR ACTUATOR
412-00 Climate Control System - General Information 2015 Fusion
Removal and Installation
Driver Side Temperature Door Actuator
Base Part Number: 19E616
Removal
NOTE: Removal steps in this procedure may contain installation details.
Image WARNING: Before beginning any service procedure in this section, refer to Safety Warnings in section 100-00 General Information. Failure to follow this instruction may result in serious personal injury.
Refer to: Climate Control System Health and Safety Precautions (100-00 General Information, Description and Operation).
Remove the accelerator pedal.
Refer to: Accelerator Pedal (310-02 Acceleration Control, Removal and Installation).
Disconnect the electrical connector, remove the retainers and the driver side temperature door actuator.
Pic 1
Installation
To install, reverse the removal procedure.
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Let me know what you find.
Joe
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Friday, December 25th, 2020 AT 6:24 PM