Thank you, we like it too. :) It does sound like the amplifier is not working. They make two modules of radios, one that has an external amp and the other style, the amplifier is inter to the radio in which case the radio will need to be replaced. The location of the external amplifier is behind the left rear quarter panel. There is an amp fuse in the BCM as well I would check which is "AMP" fuse (6). Here is a guide to help you test the fuse and the amplifier location and replacement instructions below. I also included the radio wiring diagrams so you can see how the system works.
https://www.2carpros.com/articles/how-to-check-a-car-fuse
Check out the images (below). Let us know how it goes.
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Friday, November 17th, 2023 AT 3:05 PM