THIS WAS MY STORY. Anyone else having problems with Lexus quality Service at the Service Dept? I have found out that they are not keeping up with fluids, brakes or tires.I am upset!
I leased an '07 ES350 June 06 and just like another posting. Yestrdy (MAy 4,2009) I started hearing metal grinding so I immediately took it over to Lexus! Now, I am told I need new rear brakes for $400. I have only used this Lexus dealer for srvc. Except 1 oilc chng. & Have never been warned about my brakes appearing to be wearing down or any other POTENTIAL problem. I do not abuse my brakes and only have 36,000 miles on this car, does anybody else find this to be a tad premature for brand new brakes? My other problem is that I had to go to a Quick lube for my last oil change and they showed me that my power steering fluid was "Burnished" and almost empty. I went ahead and replaced it and watched as they replaced it with a clear fluid not a BLACK fluid that was in there. I asked the service dept lady I deal with @ Lexus Y the mechanics didn't keep up w/ that? She said "You were ripped off!" "Whoever did /said that doesn't know how we do it here at Lexus!" I didn't argue I only listened I wanted to see just how far she could shove her foot down her throat.I know what I think, but what do you guys think? I'd appreciate any advice here! Thank you in advance to anyone who responds to my question.
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Tuesday, May 5th, 2009 AT 5:23 PM