Good morning,
The lock cylinder has locked up and needs to be replaced.I attached the procedure below for you for the replacement. You can also call a locksmith and they will come to you and do the repair on site.
This article has been updated with bulletin, 01-02-35-010
Ignition Lock Cylinder Replacement - On Vehicle (Without Key)
Removal Procedure
Caution: Refer to Battery Disconnect Caution in Service Precautions.
1. Disconnect the negative battery cable.
Caution: Refer to SIR Caution in Service Precautions.
2. Disable the Supplemental Inflatable Restraint (SIR) system.
3. Remove the steering column trim covers.
4. Drill out the locking button (2) on the rear of the housing assembly (1) using an angle drill.
5. Remove the ignition lock cylinder (1) by pulling outward from the steering column.
6. Disconnect the electrical connector (2) from the ignition lock cylinder (1).
7. Remove the metal shavings from the steering column and ignition lock housing assembly.
Check out the diagrams (Below). Let us know what happens and please upload pictures or videos of the problem.
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Monday, March 22nd, 2021 AT 5:54 PM