Hi,
I have seen this a few times on other vehicles but a couple of Kia's. Most likely the vehicle will not release the key because the control module does not know that it is in Park. Even though the vehicle is shifted to park and the transmission is set in park, the computer looks at what is called the shift interlock to determine for sure that the vehicle is in park then it releases the key.
The way to get the key out is to pull the gear shifter to the side, towards the driver while in park and this should ground this switch and you will be able to remove the key. You will need two hands to do it, one to pull the shifter to the side and the other to pull the key out while holding the shifter. If this does not work, just try moving the shifter around in park and turn the key at the same time. In other words, just play with it and see if this gets it out.
Here is a video of someone else in a different Kia that has the same issue. Let me know what you find. Thanks
https://youtu.be/0EH2yAhnWi8
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Friday, April 26th, 2019 AT 11:57 AM