Hi, Jason.
Have you done the basics such as checking the fluid for condition? Also, can you tell me if the check engine light is staying on when driving?
If it is, then you really should have the computer scanned for diagnostic trouble codes. Usually a hard shift is the result of a line pressure issue within the transmission. That should show up as a code.
As far as checking the fluid level, it can't be done because of the positioning of the transmission itself. The fluid level can only be checked when the fluid has been drained completely and then filled again. However, if you remove the fill plug very slowly (not the entire way) allow a small amount of fluid to drip onto a white tissue so you can at least see the condition. See pic 1
Let me know.
Joe
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Monday, December 23rd, 2019 AT 11:10 PM