It’s been in and out of VW so many times, but no faults have yet been fixed. I’ve tried to reject the vehicle on the grounds that the electrical faults have still not been fixed despite giving them 2 opportunities to put it right. They have further conceded that there is a particular fault but insufficient grounds for rejection - something I do not accept as the car is NOT fit for the purpose.
The power issues (Or rather lack of power) which are identical to those detailed here:
My wife and I noticed loss of power, in particular when pulling away from a junction, there was just no power. This was reported to Lex vehicle leasing immediately, however due to current time constraints, and lack of courtesy vehicles, I didn’t have the opportunity to take this to a Volkswagen dealer for inspection. No warning lights appeared. The particular fault is almost exact identical to The one in the link below:
https://www.honestjohn.co.uk/news/driving-1/2020-07/volkswagen-confirms-no-further-measures-planned-in-regards-to-15-tsi-issues/
On 10th April I accidentally misfueled the car (diesel in petrol) and then proceeded to drive c6-7 miles before the car broke down. I was only made aware once the vehicle was recovered to a local vw dealership a couple of days later.
Vw are denying any problems existed with the vehicle prior to the misfuel as I never took the car to a vw garage due not having sufficient time to do so as I lead a busy work life and have 3 children to take/collect from school etc. Also, vw had no courtesy vehicles, and I couldn’t be without the car due to prior commitments that could not be rescheduled.
The diesel was drained, cleansed and then refuelled with petrol (by Fuel Fixer) when the car was taken to Citygate VW Watford. Fuel Fixer managed to return the car to its pre-misfuel state after cleaning the spark plugs and engine system thoroughly.
I drove the vehicle back home - no warning lights at all. A couple of days later on a school run, the intermittent power issue that i had been experiencing raised itself again and the vehicle failed to deliver power as I was coming out of a junction. This happened twice. The engine management light then appeared. I spoke to Lex and booked the vehicle into Citygate VW Ruislip. This different dealer was suggested as the previous dealer (Citygate watford) failed to rectify the previous technical faults. On inspection, VW advised that there are serious engine faults that need further investigations and that these are caused by the misfuel, and as a result must be paid for my me, not under warranty. How can this be, when the vehicle was returned to me in the pre-misfuel state and still presenting the problems that existed prior to the misfuel.
My stance is that these are the same problems that existed that I reported to Lex on 8th The vehicle has been plagued with electrical faults and power issues since I took delivery.
It’s been in and out of VW so many times, but no faults have yet been fixed. I’ve tried to reject the vehicle on the grounds that the electrical faults have still not been fixed despite giving them 2 opportunities to put it right. They have further conceded that there is a particular fault but insufficient grounds for rejection - something I do not accept as the car is NOT fit for the purpose.
The power issues (Or rather lack of power) which are identical to those detailed here:
https://www.honestjohn.co.uk/news/driving-1/2020-07/volkswagen-confirms-no-further-measures-planned-in-regards-to-15-tsi-issues/
...Where VW admit to these problems, was notified to Lex on 8th April in a phone call (which was recorded by Lex and I am still awaiting copy of the recording).
On 10th April, due to a whole host of personal issues and the ongoing stresses of driving a car riddled with issues from the outset, I accidentally misfueled the car (diesel in petrol) and then proceeded to drive c6-7 miles before the car broke down. I was only made aware once the vehicle was recovered to a local vw dealership a couple of days later.
Vw are denying any problems existed with the vehicle prior to the misfuel as I never took the car to a vw garage due not having sufficient time to do so as I lead a busy work life and have 3 children to take/collect from school etc. Also, vw had no courtesy vehicles, and I couldn’t be without the car due to prior commitments that could not be rescheduled.
The diesel was drained, cleansed and then refuelled with petrol (by Fuel Fixer) when the car was taken to Citygate VW Watford. Fuel Fixer managed to return the car to its pre-misfuel state after cleaning the spark plugs and engine system thoroughly.
I drove the vehicle back home - no warning lights at all. A couple of days later on a schoo run, the intermittent power issue that i had been experiencing raised itself again and the vehicle failed to deliver power as I was coming out of a junction. This happened twice. The engine management light then appeared. I spoke to Lex and booked the vehicle into Citygate VW Ruislip. This different dealer was suggested as the previous dealer (Citygate watford) failed to rectify the previous technical faults. On inspection, VW advised that there are serious engine faults that need further investigations and that these are caused by the misfuel, and as a result must be paid for my me, not under warranty. How can this be, when the vehicle was returned to me in the pre-misfuel state and still presenting the problems that existed prior to the misfuel.
My stance is that these are the same problems that existed that I reported to Lex on 8th April..
VW are asking me to pay £4,000 for further investigations into the faults and then more to repair them. This is the labour cost to strip down the engine. They then believe there will be c£2-3k of parts.
Independent independent engineer also inspected the vehicle, at my request, and paid for by lex (And selected by Lex). His advice was that he doesn’t believe that a misfuel would cause this level of damage, and if there was extensive damage it would be much more prevalent than what is showing in the vehicle. The vehicle starts and runs well at present with no warning light visible. His advice was to change the spark plugs and fuel filter and drain and flush the engine again. Then fill up with high-grade petrol and do a prolongedTest drive.
As the car is a lease car, I am in a tricky situation. Any assistance would be greatly appreciated
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Sunday, May 16th, 2021 AT 5:18 AM
