Hi and thanks for using 2CarPros.
Either they left the oil fill cap off or the canister that holds the oil filter was left loose or the o-ring was damaged, forgotten, they used two o-rings, or the wrong filter not allowing the filter housing to fully seat.
I'm not sure if that is what you are asking, but I hope it helps. If I misunderstood your question, let me know.
Take care,
Joe
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Tuesday, December 25th, 2018 AT 7:49 PM