Hi,
The voltage signals to the actuator is controlled by the controller. I don't believe battery voltage should be present. Where did you get 12v? Was the connector to the actuator still connected?
I attached diagnostics for testing the actuator itself. Take a look through the diagnostics and let me know if you are comfortable performing them.
Let me know. Something isn't making sense.
Joe
See pics below.
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Sunday, November 12th, 2023 AT 8:09 PM