Hi and thanks for using 2CarPros.com.
First, check to make sure it isn't low on coolant. The is the most common reason heaters don't work and engines get hot. Take a look through this link, specifically number 8.
https://www.2carpros.com/articles/how-a-car-heater-works
Let me know what you find.
Take care,
Joe
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Thursday, October 11th, 2018 AT 7:56 PM