They say the car was maintenanced by a Florida Ford dealer under warranty August 2018 for recall on engine cylinder may leak oil, cylinder head gasket replaced.
The current dealership says it does not appear to be replaced but merely maintenance.
Ford will not cover the cost of a new engine for us. It was literally 2 weeks out of power train warranty and 300 miles let alone this was 3 times for same recall issue. Any advice? We have filed a complaint with Ford Customer service and next steps will be with FTC and the Attorney General. In addition to the recall 17S09 there was also this suppliment on the NHTSA : SSM 48106 - 2014-2019 Fusion And 2017-2019 Escape - 1.5L EcoBoost -
Coolant Consumption Information
Some 2014-2019 Fusion and 2017-2019 Escape vehicles with 1.5L Ecoboost engine exhibiting
coolant consumption and white smoke from the exhaust. Follow Cooling System Pressure Test
procedure in WSM, Section 303-03, and pressurize system to 138kPa(20 psi) and hold for 5 hours. If
system pressure drops 27.57kPa (4psi) after 5 hours and borescope inspection through spark plug
holes confirms coolant intrusion into the cylinders, short block replacement is required. Further
teardown inspection is not required. Reuse the original cylinder head for the repair. Ford has found
all returned 1.5L cylinder heads pass inspection and replacement was not required. Follow WSM,
Section 303-01A procedures for repairs and refer the parts catalog as needed. Short block
availability may be limited and temporary backorders will be filled as quickly as possible.
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Friday, September 27th, 2019 AT 7:12 PM