The issue with this is the mode door actuator has failed or the vacuum line has come off.
Here is a guide that will help with this:
https://www.2carpros.com/articles/air-vents-stay-in-the-defrost-position
Basically we need to access the door and use a vacuum pump and connect to the line and see if the actuator changes position. If it does then you have a vacuum line or source of the vacuum is the issue.
If it does not then this actuator is the issue.
Please run through this info below and let us know if you have other questions. Thanks
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Monday, September 13th, 2021 AT 2:57 PM