Car said I had no gas but I knew it was full?

2014 NISSAN JUKE
55,000 MILES • 4WD • AUTOMATIC
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PHYLLIS JOZWIK
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In July my car said I had no gas but I knew it was full. Mechanic said both fuel pumps were failing.

Next day, check engine light goes on. Hose wasn’t calibrated correctly.

A month later gas gauge isn’t registering correctly again. One of the new fuel pumps failed. Probably damaged in shipping.

Gas gauge still isn’t right. The mechanic had it for over a week before deciding it is a float in the gas tank. Claiming $2600 in additional parts.
Aug 28, 2026 at 2:56 PM
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PHYLLIS JOZWIK
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I’ve only paid for the original repair. I only asked about price because I assumed it was cheaper.

Are they trying not to give me any money back. could they have caused the extra damage?
Aug 28, 2026 at 3:52 PM
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STRAILER
  • Experienced Mechanic
  • 55,319 POSTS
YEs, the job they did may not be correct. I would take it to a different shop but tell them the story so they can check it out. Does the car have any codes? I would do a CAN scan to see which codes are stored, this will give us an idea of what the problem is. Please go over this video.

CAN SCAN - https://youtu.be/u-4syLc-ifQ

Let me know please
Aug 29, 2026 at 8:50 AM
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PHYLLIS JOZWIK
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Thanks for the response. I’ve been fuming with all of the run around and issues over the past month after the botched first repair. I was pretty sure it was misdiagnosed and they were the cause of the later problems. Now to prove it and decide if I am filing more complaints.

Hopefully getting my car back Monday or Tuesday. It needs to sit 24 to 48 hours after the repairs they performed. I’m pretty sure there has been something going on there and I’m planning on asking for all of the diagnostic reports. When I asked for them from the first repair they told my they are archived, so we’ll see.

Aug 30, 2026 at 3:35 AM
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STRAILER
  • Experienced Mechanic
  • 55,319 POSTS
Yep, sorry about that, car repair can be a frustrating experience. Like my grandmother would say, this too shall pass. So hang in there and let me know what happens.
Aug 30, 2026 at 10:48 AM
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