Can you get a recording of what it is doing? Does the door move or is it stuck in the fully open position? Or does it just bang against the latch when you try to close it?
If it is banging against the latch when closing it, try operating the interior door handle to release the latch. If this doesn't do it you may need to use a screw driver to manually move the latch but let's just clarify the issue and we can go from there. Again, a video will explain this much easier. Thanks
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Thursday, December 19th, 2019 AT 7:40 PM