Driver door window off track, will not roll down

2000 MERCURY MOUNTAINEER
180,000 MILES • 4.0L • V6 • 2WD • AUTOMATIC
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JIM WALLES
  • MEMBER
  • 5 POSTS
The driver door window appears to be off the track. When pressing the power button to lower it down, the window comes down about an inch then gets sideways and jams. The forward part of the window, closest to the rear view mirror drops down but the opposite side, near the outer door handle, hangs up. When press the power button to raise it, the window goes back up but will not stay inside the track. Can you tell me the procedure to get the window back on track?
Jul 20, 2018 at 4:35 AM
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ASEMASTER6371
  • CERTIFIED EXPERT
  • 52,796 POSTS
Good morning.

The regulator is the common issue here. It wears out and the window tilts in the channel and jams.


I attached a picture for you but you need to check to be sure nothing is loose. There is the regulator which holds the window and motor assembly. There is also a track the keeps it straight.

Check them both for any play.

Roy
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Jul 20, 2018 at 8:04 AM