Hello,
You must remove the inside door panel to get at the door latch which sounds like it needs it be replaced. Here is a guide to help get you started:
https://www.2carpros.com/articles/door-panel-removal
You may need to remove the front seats. Here are diagrams to help you replace the latch.
Check out the diagrams (below). Please let us know what happens.
Cheers, Ken
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Tuesday, December 4th, 2018 AT 12:47 PM