Hello,
It sounds like the latch is stuck which you will need to remove the door panel to get at which means removing both drivers and passengers seats. Here is a guide that will give you an idea of what you are in for when removing the door panel with diagrams of the repair below:
https://www.2carpros.com/articles/door-panel-removal
Check out the diagrams (below). Please let us know what you find.
Cheers, Ken
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Wednesday, July 18th, 2018 AT 6:34 PM