Digital display on my instrument cluster has gone blank?

Tiny
ZAHRIA25
  • MEMBER
  • 2018 LINCOLN NAVIGATOR
  • 3.5L
  • V8
  • TURBO
  • 4WD
  • AUTOMATIC
  • 128,000 MILES
I am trying to find a diagram that shows a step by step process to remove the infotainment unit and dash trim so I can access the instrument cluster module to replace it.
Tuesday, September 17th, 2024 AT 6:20 PM

5 Replies

Tiny
KEN L
  • MASTER CERTIFIED MECHANIC
  • 46,967 POSTS
All right, this is more than a usual instrument cluster removal. Here are the instructions in the images below take our time and use plastic trim tools to help not to damage the finishes. Check out the images (below). Let us know if you need anything else.
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Wednesday, September 18th, 2024 AT 5:48 PM
Tiny
ZAHRIA25
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Thanks! These are the exact images I had seen somewhere before but could not later find. I thought removing the trim around the A/C vents and rear cover to the center infotainment screen would be straight forward but after removing all visible screws neither assembly is completely disconnected. Any instructions on the center infotainment screen and air vent removal?
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Thursday, September 19th, 2024 AT 10:07 AM
Tiny
KEN L
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Sure, here are the instructions on how to remove the center infotainment screen. Check out the images (below). Let us know if you need anything else.
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Thursday, September 19th, 2024 AT 10:22 AM
Tiny
ZAHRIA25
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Ken L. You are a lifesaver! When my display stopped working on me I had 2 dealers quote in a range of $3,200-3,800 in parts and labor to replace the display unit. Apparently, this is not an uncommon issue and pretty much and one might expect, usually arises outside factory warranty coverage.

After quite a bit of research I found a Canadian company called Kelowna Instruments that has a technician (Mitch) located in Washington state (509)244-6492. For less than $400 + shipping/insurance their bench can repair many issues with digital instrument clusters as long as parts remain available. With your diagrams to identify bolt and clip locations and using the correct trim removal tools (I did not break a single trim piece or clip) it took me @ 1hr. To break the dash down and remove the module. Will gladly come back once it is repaired to share my experience. So far it is well worth the expected savings.
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Thursday, September 19th, 2024 AT 1:56 PM
Tiny
KEN L
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Nice work! Saving money is fun. It sounds like you did good. We are glad to help anytime!
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Friday, September 20th, 2024 AT 9:38 AM

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