Check out the image below.
My thoughts are that maybe you are not doing the "top down" procedure exactly by the book.
Or
Maybe the sensor is defective, maybe it has something in it's way, or maybe it's knocked out of place.
See my screenshot below, it tells the correct way to lower it.
Let us know what you find out!
The Medic
Image (Click to make bigger)
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Sunday, March 31st, 2019 AT 8:11 PM