Hello, I'm Danny.
It sounds like you are having an issue with your blend door actuator.It's a small electric motor that opens/close a door to direct air flow through specific ducts.Here is a tutorial showing what is involved:
https://www.2carpros.com/articles/replace-blend-door-motor
I've attached a picture below for your Impala.Hope this helps and thanks for using 2CarPros.
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Wednesday, April 15th, 2020 AT 11:20 PM