Cannot take my key out or turn off car entirely?

Tiny
SUBARUSADNESS
  • MEMBER
  • 2015 SUBARU OUTBACK
  • 2.5L
  • 4 CYL
  • 4WD
  • AUTOMATIC
  • 130,000 MILES
It won’t let me turn my car off nor allow me to remove the key.
Tuesday, February 21st, 2023 AT 3:41 AM

1 Reply

Tiny
KEN L
  • MASTER CERTIFIED MECHANIC
  • 47,536 POSTS
This happens when the key lock tumbler falls apart internally which is common, if the car is still running pull out the fuel pump relay and it will stop then you can disconnect the battery. Before doing the repair, which are in the images below. I would get the unit from the dealer because they can program it if needed be sure to have your VIN number ready. Please let me know what happens. I have included the fuel pump relay location as well.
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Tuesday, February 21st, 2023 AT 8:13 AM

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