Hello,
Sometimes coins get put into the unit, I would remove it and take it apart, you have nothing to loose. Here is how in the instructions and diagrams below.
1. Remove top cover by pry from one end to the other, then the cluster bezel grille by pulling one end up with 1/16 inch wire hook.
2. Remove six hood and message center mounting screws.
3. Pry one end of module, then remove and disconnect.
4. Starting in lower right corner, reach behind bezel and pull and disconnect clips, then remove bezel.
5. Disconnect ash tray wire and lamp, then remove cigar lighter.
6. Remove two screws and pull radio back, then from behind disconnect wiring harnesses and ground cable.
7. Reverse procedure to install.
Please let us know what happens.
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Monday, May 6th, 2019 AT 3:45 PM