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Autozone and or other parts outlets

Tiny
KHLOW2008
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Hi all,

Lately there seems to be quite a number of complaints that when vehicle were sent to them for scanning, the people there recommended parts replacement that did not solve the problem.

I have encountered at least two cases where the customer said the scanner showed new plugs are required. This indicates the part outlets people donot know what they are doing.

I am starting to remind those that I send not to replace anything until after they had been diagnosed, tested and confirm to be bad.
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Sunday, September 19th, 2010 AT 1:33 PM

12 Replies

Tiny
THIS IS MIKE
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That is a great idea, we need the codes before we can diagnose their problem and certainly before they should start buying parts. Some parts stores will just try and make a buck not caring if it fixes the problem or not.
We really appreciate your help,
Mike
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Monday, September 20th, 2010 AT 6:25 PM
Tiny
OBXAUTOMEDIC
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I always recommend that when they go to get codes read that they write them down and post in the forum for better diagnosis and test proceedures.

.
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Tuesday, September 21st, 2010 AT 3:18 PM
Tiny
RASMATAZ
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When I see a check engine light on -On a question-I tell them get it scanned and find out what's happening this is your starting point of diagnosis-
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Tuesday, September 21st, 2010 AT 3:30 PM
Tiny
KHLOW2008
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I always tell them to let me know the codes but they came back only after spending $ to replace things recommended by the guy doing the scanning.

Remind them not to replace anything first.

One guy spent 700 bucks when the problem was a few stray wires.
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Tuesday, September 21st, 2010 AT 4:20 PM
Tiny
MMPRINCE4000
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You have to remember that most people go to parts stores to do the repair themselves, because they are too CHEAP to spend money at a good shop.
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Thursday, September 23rd, 2010 AT 1:36 PM
Tiny
RASMATAZ
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Amen! To that Mr. Prince magic word El cheapo amigos-lol
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Friday, September 24th, 2010 AT 12:17 AM
Tiny
LEGITIMATE007
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I agree
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Wednesday, October 20th, 2010 AT 2:17 AM
Tiny
RASMATAZ
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I had a client with serious problem CEL/SES/MIL/VCM whatever they have for its name, it came on and off Autozone refuses to scan, unless the idiot lite stays On at all times before they can scan it- Is this happening all over the US of A mainland?

Maybe I should tell them to get a scantool that has a USB hook up on it and plug into their computer and go to my special link below and I'll read it off for them-

www. Rasmatazobd2/3 scanning. Com
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Wednesday, October 20th, 2010 AT 4:00 AM
Tiny
DOCHAGERTY
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Generic scanning on BMW cars is practically worthless, and some of these "people" (read cheapskates) should be driving a car they can afford to maintain. Not a "Break My Wallet".
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Wednesday, October 20th, 2010 AT 12:42 PM
Tiny
SERVICE WRITER
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The shop I am at is between 2 autozones and fairly often I get folks walking in with little slips of paper and a guess from the counterman.

You can only try to educated folks.
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Wednesday, October 20th, 2010 AT 1:03 PM
Tiny
MMPRINCE4000
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Like I mentioned "CHEAP". But also some autoparts stores will not scan codes if their commercial business's complain.

NAPA for example, will not scan (at least many stores) because their main income is commercial.
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Wednesday, October 20th, 2010 AT 1:28 PM
Tiny
DOCHAGERTY
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Good to know
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Wednesday, October 20th, 2010 AT 3:57 PM

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