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If the blower motor is working and all selections for air flow is working, I suspect the air inlet door actuator may have failed and is preventing air from entering the vehicle for the fan to move properly.
Here are the directions for replacement of the actuator. Before you replace it, I would remove it and check it for operation. If it isn't working, then replace it. If it is, let me know.
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The attached pics correlate with the directions.
2013 Ford C Max Hybrid L4-2.0L Hybrid
Air Inlet Door Actuator
Vehicle Heating and Air Conditioning Air Door Actuator / Motor Service and Repair Removal and Replacement Air Inlet Door Actuator
AIR INLET DOOR ACTUATOR
Removal
NOTE: Removal steps in this procedure may contain installation details.
1. See pic 1
Help See: Vehicle > Components > About This Information
2. See pic 2
Help See: Vehicle > Components > About This Information
3. Torque: 2 Nm (Pic 3)
Help See: Vehicle > Components > About This Information
4. Pic 4
5. Pic 4
Help See: Vehicle > Components > About This Information
Installation
1. To install, reverse the removal procedure.
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Let me know if this helps or if you have other questions.
Take care,
Joe
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Sunday, August 11th, 2019 AT 7:11 PM