Hi,
Chances are the mode door actuator has failed. This actuator is responsible for the air flow direction. Take a look at this link:
https://www.2carpros.com/articles/air-vents-stay-in-the-defrost-position
What I would do is remove it and see if it responds when you change the air flow direction. If it doesn't, replace it.
I attached the directions below for the removal and replacement. Let me know if this helps or if you have other questions.
Take care,
Joe
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Wednesday, October 12th, 2022 AT 9:41 PM