Hi and thanks for using 2CarPros.com.
Since you are not able to communicate with the vehicle, it could be many things. First, take a look that the partial wiring schematic I attached. It shows the DLC and power and ground for the unit. Check to make sure you have a good ground.
Basically, locate pin 4 or 5 based on which vehicle you have (see schematic for specific model information).
Also, Please reconfirm that both fuses 12 and 31 are good and transferring power.
I noted that you indicate little knowledge. Here are links to help you through this process:
https://www.2carpros.com/articles/how-to-use-a-test-light-circuit-tester
https://www.2carpros.com/articles/how-to-use-a-voltmeter
https://www.2carpros.com/articles/how-to-check-wiring
https://www.2carpros.com/articles/how-a-car-fuse-works
https://www.2carpros.com/articles/how-to-check-a-car-fuse
Also, keep in mind VW/Audi always seems different than most. Is the scanner you have capable of communicating with an Audi? I have found that using a scanner designed for VW/Audi (VAG) sometimes is required.
One last question. You mentioned there is no power to the fuel pump fuse. Is the vehicle failing to start?
Let me know if any of this helps or if you have other questions.
Take care,
Joe
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Friday, November 16th, 2018 AT 7:25 PM