Hi, Dave.
What determines the air flow direction on a vehicle is called the mode door. This door has an actuator which moves the door to different positions allowing air to flow different directions.
Now, since the vehicle only has 14,000 miles on it, I would be contacting a dealer to see if there is anything they would consider doing as a courtesy. However if you would rather check it, you will need to remove the actuator and check to see if it is moving when you request the vent setting.
The actuator is located under the dash of the vehicle and not the easiest to get to. Here are the directions. The two attached pics correlate with the directions.
Do me a favor. Before you begin, let me know if the air flow ever changes or if it is always coming from the defrost and floor vents.
2016 Chevy Truck Express 2500 V8-6.0L
Mode Valve Actuator Replacement - Lower
Vehicle Heating and Air Conditioning Air Door Actuator / Motor Service and Repair Removal and Replacement HVAC - Manual Mode Valve Actuator Replacement - Lower
MODE VALVE ACTUATOR REPLACEMENT - LOWER
Document ID: 1748516
Removal Procedure
Remove the I/P carrier. Refer to Instrument Panel Carrier Replacement.
Release the tabs from the lower mode actuator.
Remove the lower mode actuator.
See pic 1
Installation Procedure
Install the lower mode actuator.
See pic 2
Press lower mode actuator on until you hear tabs engage.
Install the I/P carrier. Refer to Instrument Panel Carrier Replacement.
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Let me know if you need help or have questions. Also, here is a link you may find helpful:
https://www.2carpros.com/articles/air-vents-stay-in-the-defrost-position
Please note that your vehicle does have an engine vacuum operated actuator. There could even be a vacuum hose off or damaged not allowing the unit to function. With the engine running, pay attention to see if there is a hissing sound from around the dash.
Take care,
Joe
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Tuesday, July 28th, 2020 AT 7:22 PM