Hi and thanks for using 2CarPros.com.
Before I get started, I need to confirm something. You mentioned potentially two different issues. I need to know if the problem is temperature related or if it is mode related (air flow does not change).
In general, here are a couple links to review to help you determine what is actually happening:
https://www.2carpros.com/articles/car-heater-not-working
https://www.2carpros.com/articles/low-or-no-air-flow-from-vents
If possible, look through those links and let me know which is closest related to your problem.
Take care,
Joe
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Wednesday, September 26th, 2018 AT 6:15 PM