I believe you are referencing TSB No: 04-01-38-008. About the HVAC wiring harness rubbing on the brace behind the dash. To check if this is your issue now, you empty the glove box out, then fold it down after releasing the stops. The harness is to the left. If it has worn through again it can be repaired.
If you find that isn't the issue then it may be a faulty control head. To test that you need an OEM level scan tool to run the tests.
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Monday, October 9th, 2017 AT 5:35 PM