Hello, I'm Danny.
It sounds like you might be having an issue with the defrost actuator on the HVAC box that is defective or failed. This actuator is a small electric motor that opens a door to direct air flow through the defroster vent. Here is a tutorial showing how to replace a blend door actuator which is similar:
https://www.2carpros.com/articles/replace-blend-door-motor
I've attached picture steps below on how to remove and replace the defroster actuator below and its location on your Impala . Hope this helps and thanks for using 2CarPros.
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Tuesday, September 7th, 2021 AT 2:00 AM