Transfer case will not go into neutral?

DAVISDONN

MEMBER
2007 CHEVROLET AVALANCHE
5.3L
V8
4WD
AUTOMATIC
113,000 MILES

My truck has the rotary knob for controlling the transfer case. I have followed the owner's manual procedure, and cannot get the transfer case to go into neutral. The knob properly switches transfer case modes from 2HI to Auto to 4HI to 4LO, but it will not give me neutral. Any ideas? Is the manual procedure correct? Could I have a bad part somewhere in the system? Thanks!

3 Replies

JACOBANDNICKOLAS

MECHANIC
109,874 POSTS

If you're having trouble transfer case to shift into neutral using the rotary knob, there are a few things you can consider and check before assuming there might be a bad part.

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Tuesday, March 3rd, 2015 AT 10:53 AM

DAVISDONN

MEMBER
2 POSTS

It appears that my truck is okay, but the procedure in the owners manual is wrong. A helpful service adviser at the local Chevy dealer showed me how to do it:

1. Start the engine.
2. Apply the brakes.
3. Rotate the transfer case knob all the way to the right (clockwise) and hold it.
4. Shift the transmission into neutral.
5. Release the transfer case knob when the red “N” appears on the transfer case knob.
6. The transfer case is now in neutral.