This is electronically controlled system that uses an shift cable actuator to move the cable which is attached to the transmission. It sounds like the actuator is out but to be sure lets disconnect the shift cable from the transmission. Once that is done try to put the car in gear to see if the cable moves. Here are diagrams below to help you with how the system works:
Check out the diagrams (below). Please let us know what you find.
Cheers, Ken
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Tuesday, July 31st, 2018 AT 12:22 PM