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If the shifter is easy to move but isn't changing the gears, chances are either the shifter cable which connects the lever in the vehicle to the transmission has broken or come disconnected. I don't thing there is a problem with the shifter, but rather the shift control cable. Check it and let me know what you find.
Here are directions for removing the shifter. I am supplying them so you see how the console comes apart and to help you locate the cable. Check to see if it is still attached.
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REPAIR PROCEDURES (A5GF1)
REMOVAL
1. Remove the center console cover(A).
Pic 1
2. Remove the center console(A).
Pic 2
3. Disconnect the sports mode connector(A).
Pic 3
4. Disconnect the control cable(A).
Pic 4
5. Remove the shift lever assembly(A) (Bolt : 4EA)
pic 5
INSTALLATION
1. Installation is the reverse of removal.
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Now, if the cable is properly attached and in good condition, we need to check the other end which is mounted on the transmission. If you can, get a helper to move the shifter while you watch to see if it is actually moving on the transmission.
The last picture is of the cable on the transmission. The cable is located right next to the transmission dip stick (a little to the left of it).
Let me know what you find or if you have other questions.
Take care,
Joe
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Thursday, July 4th, 2019 AT 8:46 PM