Hello,
This sounds like the cluster had gone bad which will cause the issue you have described. Here is a video of the job being done on a similar vehicle and instruction in the diagrams below to show you how on your car below:
https://youtu.be/_HEC44xENxw
Please give the cluster rebuilder your VIN and mileage so they can program the new unit.
Check out the diagrams (below). Please let us know what happens.
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Saturday, November 9th, 2019 AT 11:55 AM