Removing cluster

Good afternoon.

Nice to hear from you again.

I attached the procedure below for you.

Why are you replacing it?

Roy

Yep, you can send it out and have it repaired instead of replacing it. It usually takes about 3 days.

Look on Google for places in your area.

Roy

Might just be some plastic clips.

Use a flat head screw driver and gently pry it and see if it pops.

Roy

The procedure states to remove the upper pad to access the screws for the cluster. Did you see that in my first post?

Roy

Yes, it is correct. The dash pad is the instrument panel.

I attached the instructions and pictures for you.

Roy

REMOVAL

WARNING:
Disable the airbag system before attempting any steering wheel, steering column or instrument panel component diagnosis or service. Disconnect and isolate the negative battery (ground) cable, then wait two minutes for the airbag system capacitor to discharge before performing further diagnosis or service. This is the only sure way to disable the airbag system. Failure to follow these instructions may result in accidental airbag deployment and possible serious or fatal injury.

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NOTE:
Take the proper precautions to protect the front face of the instrument panel from cosmetic damage during this service procedure.

Remove both instrument panel end caps (Refer to 23 - Body/Instrument Panel/CAP, Instrument Panel End/Removal).
Remove the steering column (Refer to 19 - Steering/Column - Removal).
Using a trim stick or equivalent, remove the applique (1).
Remove the three screws (3) and the headlamp switch bezel (2). Disconnect the wire harness connectors.
Remove the start stop button (Refer to 08 - Electrical/Starting/BUTTON, Start/Stop/Removal).
Remove the gearshift knob (Refer to 21 - Transmission and Transfer Case/Automatic - 62TE/KNOB, Gearshift/Removal).
Remove the instrument panel top cover (Refer to 23 - Body/Instrument Panel/COVER, Instrument Panel/Removal).
Remove the instrument panel center bezel (Refer to 23 - Body/Instrument Panel/BEZEL, Instrument Panel, Removal).
Remove the upper glove box and upper glove box door (Refer to 23 - Body/Instrument Panel/GLOVE BOX, Instrument Panel - Removal).

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Remove the three passenger side airbag bolts (5).
Disconnect the passenger side airbag wire harness connector (4).

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Remove three screws (2) on the right side of the instrument panel pad (1).

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Remove one screw (1) located in the upper glove box opening.

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Remove two screws (1) located in the radio opening.
Remove two screws (2) located in the instrument panel center bezel opening.

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Remove one screw (3) located below the headlamp switch bezel.
Remove two screws (1) on the left side of the instrument panel pad (2).

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Remove six screws (1) along the top of the instrument panel pad.
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Pull the instrument panel top pad (1) rearward to disengage the retaining clips that secure the top pad to the structure.
Lift upward and rearward to remove the instrument panel top pad (1) from the vehicle.

They are underneath the top dash pad shown in the pic attached, it has to come off first. Removing the cluster is almost as bad as taking out the entire dash on those vans as the only part left after getting the pad off is the dash carrier.

Don't try to use a used cluster, they are a one time unit, once programmed they are stuck with the VIN from that vehicle and are not able to be swapped, you can only use a new cluster.
Warning from service info on this -
Instrument clusters used in this vehicle automatically configure themselves for compatibility with the features and optional equipment in the vehicle in which they are initially installed. The instrument cluster is programmed to do this by embedding the Vehicle Identification Number (VIN) and other information critical to proper cluster operation into electronic memory. This embedded information is learned through electronic messages received from other electronic modules in the vehicle over the Controller Area Network (CAN) data bus and through certain hard-wired inputs received when the cluster is connected to the vehicle electrically. Once configured, the instrument cluster memory may be irreparably damaged and certain irreversible configuration errors may occur if the cluster is connected electrically to another vehicle; or, if an electronic module from another vehicle is connected that provides data to the instrument cluster (including odometer values) that conflicts with that which was previously learned and stored. Therefore, the practice of exchanging (swapping) instrument clusters and other electronic modules in this vehicle with those removed from another vehicle must always be avoided. Failure to observe this caution may result in instrument cluster damage, which is not reimbursable under the terms of the product warranty. Service replacement instrument clusters are provided with the correct VIN and the certified odometer values embedded into cluster memory, but will otherwise be automatically configured for compatibility with the features and optional equipment in the vehicle in which they are initially installed.

Well there's always the universal removal tool AKA Sawzall method. LOL It's like the designs where they put the HVAC actuator on the back of the case when it could easily have been on the front. Still better than at least one German import where removal of the radio starts with removing the trim around the rear window and working forward from there.

Like I was telling you, you can send it out to be repaired and you wont have to worry about any programming.

Roy

You are welcome.

We are always glad to help.

Roy