Okay, a couple questions first. Is it only the volume that changes? It doesn't change the channels or source or skip to other songs like you were pushing the buttons on the steering wheel? If it's only the volume and nothing else it wouldn't be the steering controls or clockspring as those use changes in resistance to change the various items and a bad wire or shorting would change the other items as well as only the volume. So the next thing is to determine if it is internal to the radio and not in the wiring, for that you can pull the steering wheel control fuse, it is a 10 amp fuse in the fuse box on the right side of the dash behind the glove box area. With it out the steering wheel controls are disabled. If the volume still acts up then the issue is likely internal to the radio head itself and is a bad solder joint or failing component. Both are somewhat common with modern solder. If that is the case repair or replacement of the unit is required. For that you remove the trim panel under the dash on the drivers side, then lower the steering column and then the panel pulls off from the clips. There are 4 screws that secure the radio in place. Then disconnect the wiring and reverse the process to put the replacement in. If the radio is an RDS version you will need to have a dealer run the codes to unlock the replacement unit.
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Monday, May 31st, 2021 AT 8:28 AM