Can you supply a picture of what o-rings they are talking about? If they are the pump seal pictured below then they are wrong. Even if they are correct, o rings are not going to cause the pump to stop pumping. Does it whine when you reach these points of no assist or at any point when turning the wheel?
I am not clear on if this is a new issue since you replaced these parts or was the is the issue that started all this?
Just from this information I would think you got a faulty pump. Most all of these are re manufactured so I would return it an have them exchange it.
Let us know this info and we can go from there. Thanks
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Sunday, October 25th, 2020 AT 4:19 PM