They provided a picture. It looked like the kind of plastic bag a car component comes in. Actually it's my girlfriends car. She wasn't going to back down though. It's a lot of money. She discussed with both the dealership and the workshop, who denied any wrong-doing. So she took it to KIA SA CEO Gary Scott who assured her she wouldn't have to pay if they/ or their design was at fault.
In the end they determined that the workshop replaced the pollen filter (behind the glove compartment). They listed this work as replacing an "air filter".
They left/put that plastic bag in, hoping she would come back and probably pay for 6 hours of work. Unfortunately for them they messed with the wrong woman.
They returned the car, and she didn't pay a cent.
Thank's for your advice. I hope this thread is of benefit to others.
Friday, September 8th, 2017 AT 4:47 AM
