Amanda, we need to get you heat. I do need to confirm something. First, there is a component called a blend air door. That is the door in the HVAC system that controls the air temperature entering the vehicle.
Here is a link that explains in general how one is replaced:
https://www.2carpros.com/articles/replace-blend-door-motor
Now, if your vehicle has dual climate control, there will be two of them. But usually, they both won't go bad at the same time. If there is standard temp control, there is one. I attached a pic below showing its location and no, the dash doesn't need to be removed.
Take a look at the picture. Also, let me know if this is the part you were told needs replaced.
Take care,
Joe
See pic below.
Image (Click to make bigger)
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Friday, January 21st, 2022 AT 7:22 PM