No crank, dashboards stays lit after key has been removed

There are a couple things that can cause this, so we need to start with the basics.

First, we need to check for codes.

https://www.2carpros.com/articles/checking-a-service-engine-soon-or-check-engine-light-on-or-flashing

If we have codes, then that is going to point us in the right direction.

If there are no codes, then we need to check the battery and make sure it can carry the load. It doesn't sound like a battery issue, but we must rule this out or it will burn us.

Trust me, I have been burned enough to know we need to check these things even when we are pretty sure it is not the issue.

https://www.2carpros.com/articles/car-battery-load-test

A parts store can check for codes and the battery if the vehicle can get to a parts store. If not, remove the battery and take it in and have them test it.

Let me know what you find with this, and we can go from there, but the next step would be tracking power through the starting system.

This is all assuming that the theft light is not remaining on or flashing. If it is then we should have some codes. Let me know what you find. Thanks

Getting the battery load tested is a good idea because they can have 12 volts and still fail to start the engine.

However, this doesn't sound like a battery issue with this info.

Just to be clear, you put the key in the ignition and turn the key and the ignition does not do anything? You hear a clicking but does the cluster come on like normal and the engine is supposed to start?

Then when you remove the key, the cluster stays on with the lights that you show in your picture?

If this is the case, then I am thinking we have a cluster issue or an issue with the comfort control system/BCM.

Do you have power windows?

We may have no other choice but to program new keys to see if this is our issue, but I would expect you to have codes with incorrect keys.

If this is happening, then we need to start with removing fuses one at a time to see which one causes the cluster lights to cut off.

I suspect the comfort system central module is the issue but let's cut power to it and see if the cluster lights will turn off.

If that is the case, then we can zero in on the CSCCM. Take a look at the wiring diagram to get the fuses for this module.

Okay. Based on all this the only thing I can think that would cause all this is the ignition switch.

What does not give me confidence is that I don't know why these select lights would remain on. However, it would explain the no start and the lights not turning off like the ignition is still in the on position.

Maybe we made the mistake of thinking these issues are caused by the same thing.

Lets back track and address them separately. Starting with the no start concern.

Let's check power at the starter and find out if we are even getting 12 volts to it when cranking the engine. You have two wires and when cranking the engine, they will both have 12 volts.

https://www.2carpros.com/articles/how-to-check-wiring

Take a look at the wiring diagram and let me know what you find.

Thanks

Yes. It could be the park neutral relay, so we need to find out what voltage is there and then trace it back.

Take a look at the wiring diagram and if you have no voltage on the trigger wire then jump the relay and see if the starter turns.