If you cannot move the position of the air then this is a mode door issue.
Here is a guide that will help with some info on this:
https://www.2carpros.com/articles/low-or-no-air-flow-from-vents
However, the confusing part is that the actuator is moving but more then likely the plastic gear is stripped so it is not moving the actual door. So the air direction does not actually change.
I would suggest starting with this issue as it can affect the temperature as well. However, we may have another issue but let's start with this and go from there. Thanks
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Friday, June 18th, 2021 AT 6:45 PM