2003 Kia Spectra Customer Service

INSITEWISDOM

MEMBER
2003 KIA SPECTRA

2003 Kia Spectra

My question pertains to the services of machanical bussiness and their customer service etiquette. What do you believe proper customer service response would be to a problem that persisted in a vehicle not being fixed by a mechanic entirely the first time?
I am a woman who has no experience in vehicles what so ever. I have tooken my car to different mechanics that have worked on my vehicle, putting their time in replacing parts claiming that the vehicle was when it was not.
And even though I paid full amount for their services of labor and parts, the only thing these businesses offered when I took it back explaining that it was not fixed was a free evaluation to look over it again. However, they required for me to pay for full services again if they found the "real" problem this time go around. Is this right? No offer of discount for not fixing the problem the first time and even no offer of of discount for possibly fixing it a second time.
Should this be happening? And if not, how should a customer respond to a business who is treating people like this? I've tried agruing and this makes no difference.

1 Reply

JACOBANDNICKOLAS

MECHANIC
109,885 POSTS

First, I would ask for any old parts back. If the problem isn't repaired, have them replace the old part and recheck. As far as the labor, demand that they guarantee their work before doing anything for the exact reason you mentioned.

At my shop, if we don't fix it, there is no charge or the problem is found and repaired. However, we refund the money if a mistake is made, then there is a charge for the new repair.

Please keep in mind, today's cars can be very frustrating. There are so many sensors, solenoids, computers. That repairs get tricky.

Let me know if you have other questions.
Joe