The valve inside the strut must be stuck closed becasue both struts are wired together. Once you turn the key on the car should level. Are there any suspension lights on? It sounds like the strut is bad and needs replacement.
Here is the wiring diagram for the electronic suspension so you can see how the system is connected (below).
Please let us know what happens.
Cheers, Ken
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Thursday, November 2nd, 2017 AT 2:29 PM