If it is out of date, we need to start with that. A lot of the OEMs will fix these types of issues with software updates. If that does not work, it may have to be replaced. Usually, when these type of issues happen the OEM will put out a "trick" to fix them but I am not finding one for your radio which means it may just be a glitch in your unit.
Let me know what happens after the software update. Just make sure it is not a maps only update. If that is the case, it will probably not correct it.
Sunday, September 22nd, 2019 AT 6:44 PM