Sorry the video did not help but please use the instructions from the manual that I attached below the previous post. The video has some good info that will apply but that is why I provided the process from the manual that includes each of the steps that you need in order to access both actuators.
If you look at the first attachment you will see that step one states to remove the floor duct, and the next attachment is the process for this and then so on with each step.
Please run through this and let us know if you still have questions.
Thanks
Thursday, August 5th, 2021 AT 7:48 PM