The part is called an HVAC module, this houses the heater core and AC evaporator. So, did he say he couldn't move the blend door a with the actuator removed? This is rare, it is more likely the actuator went out, can I ask if the A/C is not working on both the right and left sides?
Here is a guide that can help:
https://www.2carpros.com/articles/car-air-conditioner-not-working-or-is-weak
With the system on I would see if the discharge hose was cold under the hood. Here is what the HVAC housing module looks like in the images below. Let us know what happens and please upload pictures or videos of the problem so we can see what's going on.
Images (Click to make bigger)
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Monday, May 1st, 2023 AT 11:01 AM