Hello,
Yes this does sounds like you have a mode actuator that has gone out. Here is a guide to give an idea of what you are in for when doing the job:
https://www.2carpros.com/articles/replace-blend-door-motor
Here is the location for your car (below) I have included all blend door actuators for future reference. The first one it he one you want to do. (mode)
Check out the diagrams (below).
Let us know what happens and please upload pictures or videos of the problem.
Cheers, Ken
Images (Click to make bigger)
Sunday, September 23rd, 2018 AT 5:40 PM
(Merged)